Privacy Policy

1. Introduction

Welcome to Open Mind Marketing ("Open Mind Marketing," "we," "us," or "our"). We provide an AI-powered marketing platform built for local small businesses, including tools for local SEO, Google Business Profile optimization, Google Maps ranking, AI visibility, and related growth workflows.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website at openmindmarketing.ai and our associated services (collectively, the "Service").

By using Open Mind Marketing, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account information — name, email address, phone number (if you opt in to SMS), and password when you create an account
• Business information — business name, address, service area, website, and related details you provide during onboarding
• Payment information — billing details processed securely through Stripe. We do not store full credit card numbers on our servers
• Connected accounts and API keys — third-party credentials you connect (e.g., Google Business Profile) stored encrypted in our database
• Content you create — marketing copy, business descriptions, images, and other content generated through our tools

2.2 Information Collected Automatically

• Usage data — pages visited, tools used, features accessed, and time spent on the platform
• Device information — browser type, operating system, IP address, and device identifiers
• Cookies and similar technologies — session cookies for authentication and preference cookies to remember your settings

2.3 Information from Third Parties

When you connect third-party accounts, we may receive:

• Google — Business Profile details, listing data, review data, and analytics (only with your explicit authorization via OAuth)
• Other marketing platforms — account details and performance data necessary to operate tools you have authorized

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Open Mind Marketing platform and tools
• Process payments and manage your subscription
• Generate AI-powered content, recommendations, and optimizations on your behalf
• Communicate with you about your account, updates, and support requests
• Send transactional SMS messages (such as lead qualification follow-ups, appointment reminders, and service updates) and, if you opt in separately, marketing SMS messages
• Send optional marketing emails (you may opt out at any time)
• Analyze usage patterns to improve our features and fix issues
• Comply with legal obligations and enforce our Terms of Service
• Protect against fraud, abuse, and security threats

We do not sell your personal information to third parties. We do not allow advertisers to target you based on your data within Open Mind Marketing.

4. AI-Generated Content

Open Mind Marketing uses artificial intelligence, including:

• Anthropic Claude API — to generate marketing copy, business descriptions, keywords, and tool outputs
• OpenAI — for text and image generation features
• Google Gemini and Perplexity — for visibility checks, research, and related tasks
• xAI (Grok) — for the AI receptionist that answers and places phone calls on behalf of businesses that enable it
• fal.ai and Inworld — for AI-generated marketing videos and voiceovers, which may include business photos you provide

Your prompts and inputs may be processed by these third-party AI providers subject to their respective privacy policies. We do not use your content to train AI models without your explicit consent.

Generated content is temporarily stored to enable download and publishing features. You retain ownership of content you create using our tools.

5. Third-Party Services

We share your information only as needed to operate the Service, and only with the trusted third-party service providers listed below.

5.1 Service Providers (Subprocessors)

5.2 Third-Party Platforms You Connect

When you connect accounts (such as Google Business Profile), we share only the data necessary to perform the requested action on your behalf.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of Open Mind Marketing, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

Google User Data

This section describes specifically how Open Mind Marketing accesses, uses, shares, protects, retains, and deletes data obtained through Google APIs. It applies to any Google account you connect to the Service and is provided in accordance with Google's requirements for verified applications.

What We Access

Open Mind Marketing accesses the following Google data on behalf of our clients, only after explicit authorization:

• Google Business Profile — business listing details, posts, photos, and reviews
• Google Analytics — website traffic, visitor behavior, and conversion data (read-only)
• Google Search Console — search performance, indexing status, and keyword rankings (read-only)
• YouTube — channel metrics, video performance data, and the ability to upload videos on your behalf
• Google Ads — campaign performance, budget data, and the ability to manage campaigns on your behalf
• Blogger — the ability to publish blog excerpts as backlinks on your behalf
• Google Indexing — the ability to submit URLs for faster crawling

How We Use It

We use Google data solely to provide the marketing services described in your plan:

• Displaying analytics and performance metrics in your dashboard
• Publishing content (GBP posts, YouTube videos, Blogger articles) on your behalf
• Managing advertising campaigns on your behalf
• Submitting new content for Google indexing
• Generating marketing health scores and recommendations

We do not use Google user data for purposes unrelated to the functionality of our platform.

How We Share It

We do not sell, rent, or share your Google data with third parties. Your data is only accessible to:

• You and your authorized team members via your dashboard
• Open Mind Marketing staff who manage your account
• Third-party service providers essential to our platform operations (hosting, email delivery) who are bound by confidentiality agreements

We do not share your data with other clients, advertisers, or data brokers.

How We Protect It

We protect your Google data using:

• Encryption in transit (TLS/HTTPS) and at rest
• OAuth 2.0 tokens stored encrypted in our database
• Role-based access controls limiting data access to authorized personnel
• Regular security audits and monitoring

Data Retention and Deletion

We retain your Google data for as long as your account is active. When you cancel your subscription:

• Your Google OAuth tokens are immediately revoked
• Your dashboard data is retained for 30 days in case you reactivate, then permanently deleted
• You can request immediate deletion of all your data at any time by contacting greg@openmindmarketing.ai

Upon request, we will delete all Google user data within 30 days and confirm deletion in writing.

Limited Use Disclosure

Open Mind Marketing's use of Google API data adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We only use Google data to provide and improve the marketing services you authorized
• We do not transfer Google data to third parties except as necessary to provide our services, as required by law, or with your explicit consent
• We do not use Google data for advertising, retargeting, or building user profiles for advertising purposes
• We do not use Google data to train generalized AI or ML models. Any AI features in our platform operate only on your specific business data to generate content and recommendations for your account
• Human access to Google data is limited to cases where necessary to provide support, investigate security issues, or comply with legal obligations

AI and Machine Learning

Our platform uses AI to generate marketing content (blog posts, social media posts, ad copy) and provide optimization recommendations. When AI features process your Google data:

• The data is used only for your specific account
• It is not used to train generalized AI/ML models
• It is not shared with other clients or third parties
• Generated content is reviewed by quality checks before publishing

6. SMS / Text Message Communications

Open Mind Marketing operates an SMS (text message) program for users and prospective customers of businesses we serve. Messages are sent through our communications provider, Twilio. This section describes how the program works, how we obtain consent, and how you can stop messages at any time.

6.1 Types of Messages We Send

• Lead qualification — follow-up messages to prospects who submit their phone number through a web form, landing page, or Facebook Lead Ad in order to confirm details, schedule a call, or route their request
• Appointment reminders — scheduling confirmations, reminders, rescheduling prompts, and no-show follow-ups
• Service updates — status notifications, order or job updates, customer support responses, and account-related alerts

6.2 How Consent Is Obtained

We collect mobile phone numbers and SMS consent through the following opt-in channels:

• Web forms on our website and on websites or landing pages operated by businesses using our platform, with a clearly labeled SMS opt-in checkbox or disclosure adjacent to the phone number field
• Facebook Lead Ads where the SMS disclosure and opt-in language is presented within the lead form prior to submission
• Account signup and preference pages within our platform

Express written consent. By submitting your mobile number through any of the channels above and accepting the associated disclosure, you provide express written consent to receive recurring automated text messages from Open Mind Marketing (or the business using Open Mind Marketing to communicate with you) at the number provided, including messages sent using an automatic telephone dialing system or pre-recorded/AI-generated content. Consent is not a condition of any purchase.

6.3 Opt-Out (STOP)

You can opt out of SMS messages at any time by replying STOP to any message you receive. After you reply STOP, we will send one final confirmation that you have been unsubscribed, and you will not receive further SMS messages unless you opt in again. You may continue to receive individual transactional messages strictly required to service a pending request where permitted by law.

6.4 Help (HELP)

Reply HELP to any message for assistance, or contact us at support@openmindmarketing.ai.

6.5 Message and Data Rates

Message and data rates may apply based on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages. Open Mind Marketing is not responsible for delays or non-delivery of SMS messages caused by your carrier or device.

6.6 Message Frequency

Message frequency varies based on your activity, the purpose of the program you opted into, and the business you are communicating with. Typical frequency ranges from occasional messages (for service or appointment updates) to a small number of follow-up messages per lead inquiry. You may receive additional messages in response to questions you initiate.

6.7 Privacy of Mobile Opt-In Data

Mobile opt-in data and consent records are never sold or shared with third parties for marketing purposes. Phone numbers, consent records, and SMS content are shared only with our communications provider (Twilio) as strictly necessary to deliver messages, and with the specific business on whose behalf the message is sent where applicable. This data is not shared with advertisers, data brokers, or affiliates for independent marketing use.

6.8 SMS Data Retention

• Consent records (opt-in timestamp, source, and disclosure language shown) are retained for the life of the SMS program and for a minimum of four (4) years after opt-out, as required by applicable telecommunications regulations
• Opt-out (STOP) records are retained indefinitely to ensure suppression and prevent future messages to unsubscribed numbers
• Message content and delivery logs are retained for up to 12 months for support, deliverability troubleshooting, and compliance auditing
• Phone numbers of unsubscribed users are retained only on a suppression list to honor the opt-out

6.9 Client-Managed SMS Programs (e.g., Construction Station)

When you submit a contact form on behalf of one of our managed clients — such as Construction Station Flooring and Design — you may receive SMS messages regarding your inquiry, appointment confirmations, and project updates. These messages are sent by Open Mind Marketing on behalf of that client using our automated messaging platform. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

7. Website Chat Widget (Visitors to Client Websites)

Some businesses that use Open Mind Marketing install our AI chat widget on their own websites. If you chat with that widget as a visitor to one of those websites, this section describes what happens with your information — even though you may never visit openmindmarketing.ai yourself.

The chat is powered by AI. You are talking to an automated assistant, not a live person. The assistant may offer to book an appointment or collect your contact details so the business can follow up.

What is collected. The full conversation transcript, plus any contact details you choose to share in the chat — typically your name, phone number, or email address. We do not collect payment details through the widget.

Who processes it. Conversations are processed by Open Mind Marketing and by our AI provider, Anthropic, which generates the assistant's responses. Transcripts and contact details are stored on our infrastructure (Supabase).

Who it is shared with. Your conversation and any contact details you provide are shared with the business whose website you were visiting — that is the point of the chat: so they can respond to your inquiry, provide a quote, or book your appointment. We do not sell visitor conversations or use them to advertise to you.

Your choices. To ask what data we hold from a chat conversation, or to request its deletion, contact privacy@openmindmarketing.ai and include the business website where the chat took place and the approximate date. You can also contact the business directly — they control the customer relationship.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account data — retained for the duration of your account plus 30 days after deletion
• Generated content — retained for 90 days after creation unless saved to your account
• Payment records — retained for 7 years as required by financial regulations
• SMS records — retained as described in Section 6.8 above
• Usage logs — retained for 12 months

You may request deletion of your account and associated data at any time by contacting us at privacy@openmindmarketing.ai.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 All Users

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data ("right to be forgotten")
• Portability — request your data in a portable format
• Opt-out of marketing — unsubscribe from promotional emails at any time; reply STOP to opt out of SMS

8.2 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it is used
• Right to opt out of the "sale" of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@openmindmarketing.ai.

8.3 European Residents (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation including the right to lodge a complaint with your local data protection authority.

Our legal basis for processing your data is:

• Contract — processing necessary to provide the Service you signed up for
• Legitimate interests — improving our platform and preventing fraud
• Consent — for optional marketing communications and SMS

10. Data Security

We implement industry-standard security measures to protect your information:

• All data transmitted between your browser and our servers is encrypted using TLS/SSL
• API keys and connected-account credentials are encrypted at rest
• Payment information is processed by Stripe and never stored on our servers
• Access to user data is restricted to authorized personnel only
• We conduct regular security reviews of our platform

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and keep your credentials confidential.

11. Cookies

We use the following types of cookies:

• Essential cookies — required for authentication and core platform functionality
• Preference cookies — remember your settings and preferences
• Analytics cookies — help us understand how the platform is used (anonymized)

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

12. Children's Privacy

Open Mind Marketing is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@openmindmarketing.ai.

13. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

14. International Data Transfers

Open Mind Marketing is operated from the United States. If you are located outside the United States, your information will be transferred to and processed in the United States. By using our Service, you consent to this transfer.

We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses where required.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Sending an email to your registered email address
• Displaying a prominent notice on our platform
• Updating the "Last updated" date at the top of this policy

Your continued use of Open Mind Marketing after changes are posted constitutes your acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Open Mind Marketing

• Privacy requests: privacy@openmindmarketing.ai
• General inquiries: support@openmindmarketing.ai
• Website: openmindmarketing.ai

For GDPR-related requests, please include "GDPR Request" in your subject line.

For CCPA-related requests, please include "CCPA Request" in your subject line.

We will respond to all requests within 30 days.

This Privacy Policy was last reviewed and updated on August 22, 2026.