Question 1

What does Open Mind Marketing do?

Accepted Answer

Open Mind Marketing is an AI-powered marketing platform for local service businesses. We automate SEO, Google Business Profile management, social media, ads, review requests, and lead follow-up — all visible in one dashboard. Instead of juggling multiple agencies and tools, you get one complete system that runs automatically and reports results in plain English.

Question 2

What types of businesses is OMM for?

Accepted Answer

Any local service business that depends on nearby customers — contractors, plumbers, electricians, HVAC companies, dentists, chiropractors, lawyers, landscapers, med spas, and more. If you serve customers in a specific city or region and want to dominate local search, OMM is built for you.

Question 3

What's included in each plan?

Accepted Answer

Starter — get found: GBP optimization, 4 blogs/month, review automation, basic citations, and a basic CRM pipeline. Local Presence — stay visible: we add social media on Facebook + Instagram, social videos, full citations across 30+ directories, and the full CRM with proposals and SMS lead capture. Growth — create demand: everything in Local Presence plus ads, a CRM with lead pipeline, and competitor monitoring. Pro — full pipeline: both ad platforms, Sam AI for 24/7 SMS lead response, and AI video ad production. See the Full Feature Comparison table above for the complete breakdown.

Question 4

Is there a contract?

Accepted Answer

No long-term contract. All plans are month-to-month — cancel anytime from your account settings or by emailing hello@openmindmarketing.ai.

Question 5

What's the onboarding fee and what does it cover?

Accepted Answer

A one-time setup fee is charged at signup: $450 on Starter and $700 on all other plans. It covers account configuration, a Google Business Profile audit, initial keyword research, and everything needed to get your first content live. It is charged once and never recurs.

Question 6

What's the 14-day money-back guarantee?

Accepted Answer

We offer a 14-day money-back guarantee on your monthly subscription fee. If you're not satisfied within the first 14 days, email hello@openmindmarketing.ai and we'll refund your subscription — no questions asked. The one-time onboarding fee is non-refundable once setup work has begun.

Question 7

How fast will I see results?

Accepted Answer

Week 1: account setup, a full GBP and website audit, and your kickoff call — social media posts begin within days of setup. Weeks 2–3: content and campaigns go live for your approval. Week 4: your first performance report showing ranking movement and prioritized next steps. Local visibility compounds over 60–90 days as GBP authority, citations, and review volume build on each other.

Question 8

Do I have to approve content before it goes live?

Accepted Answer

Yes — nothing publishes or launches without your explicit approval. Every social post, blog article, GBP post, and ad appears in your dashboard for review before it goes public. You can approve, edit, or decline any piece of content at any time.

Question 9

How does OMM match my brand voice?

Accepted Answer

During onboarding, our AI analyzes your website, Google reviews, and business profile to learn how you communicate — your tone, vocabulary, and what your customers say about you. Every social post, blog, and review response is written in your voice, not generic marketing language. The profile refreshes monthly to stay current.

Feature	Starter	Local Presence	Growth	Pro
Google Presence
GBP posts / week	2	2	3	4
GBP photos / month Photo frequency depends on assets provided. Upload new project photos regularly to your Assets page to maintain fresh content on your listing.	4	8	12	12
Review automation (SMS + email)
AI review responses
Citations	Basic (15)	Full (30+)	30+ monitored	30+ monitored
SEO & Content
Blog posts / month	4	6	8	10
Blog infographics + FAQ schema
Keywords tracked	15	30	50	75
City + service pages	Basic
Website SEO fixes
Backlink syndication Every blog post republished to Tumblr, WordPress.com, Blogger, and Pinterest.	4 platforms	4 platforms	4 platforms	4 platforms
Cross-client backlinks				✓ Priority
Press releases Included on every plan — AI-written and distributed for you.
AI Search Visibility
AI visibility	Yes/No	Monthly trend	Weekly	Weekly
LLM citation monitoring
Reddit GEO agent
Social Media
Platforms	GBP only	FB + IG · 3/wk	FB + IG + LinkedIn · 3/wk	FB + IG + LinkedIn + X · 4/wk
Videos / month		2	4	8
Video destinations		FB + IG Reels	+ TikTok	+ TikTok + YouTube
Visual calendar + brand voice
Advertising
Ads management			1 platform (Google OR Meta)	Both platforms
Swap ads for more content Don't need ad management — or can't advertise (regulated categories)? Turn it off and the same price buys +2 blog posts/month and higher Sam AI SMS limits. Newsletter cadence is unchanged. Change it any time in Settings → Ads Management.
Video ad production
Conversion tracking + ROI
Ads AI Assistant
CRM & Leads
Lead tracking	Basic	Full	Full	Full
AI receptionist minutes / month Answers your calls 24/7, books appointments, captures every caller as a lead. Plans with ads management swapped off get the higher allowance.			200 (350 with ads swap)	500 (750 with ads swap)
Proposal builder + SMS capture
Auto follow-up sequences
SMS marketing
Sam AI (instant SMS response)
E-commerce (requires a store website)
Online store (Stripe + Shippo) Built via the E-commerce website package — see the Website Quote. Not included in any subscription tier on its own.	Website package	Website package	Website package	Website package
Product management + order tracking Activates automatically once your website includes an online store — no separate setup.	With store website	With store website	With store website	With store website
Platform transaction fee OMM takes no cut of your sales. Stripe's own processing fees still apply.	None	None	None	None
Competitive Intelligence
Competitors	3 snapshot	5 + keyword gaps	5 weekly	5 daily
Domain authority	Score	+ Referring domains	+ Competitor compare	+ Historical
Reporting & Support
Health score + report
Strategy calls			Quarterly	Monthly
Onboarding call	15 min	20 min	30 min	30 min + CSM
Dedicated account manager
Team logins	1	2	5	Unlimited
Priority support
Add-ons
Newsletter	Add-on $39/mo	Add-on $39/mo	✓ Included	✓ Included
AI Chat Widget Free on Growth when ads management is off — both the $79 setup and the $49/mo are waived.	Add-on $79 + $49/mo	Add-on $79 + $49/mo	Free if ads off	✓ Included
Website build discount Applied to the build cost on your website quote. Hosting and add-ons are not discounted.		10% off	20% off	30% off
Onboarding & Integrations
Google Business Profile
Google Search Console
Google Analytics
Blogger (backlinks)
Facebook + Instagram
LinkedIn
YouTube
Google Ads
WordPress / Wix / Squarespace	Blog sync	Blog sync	Blog sync	Blog sync
SMS / Twilio (10DLC)
Setup
One-time setup fee Includes a guided onboarding call (15/20/30 min by tier), connecting or creating all accounts (GBP, Search Console, Analytics, social, website/CMS), citation building & cleanup (Yelp, Facebook, BBB, Bing Places, Apple Maps, Nextdoor), brand voice capture, and the first marketing health scan with baseline report.	$450	$700	$700	$700
Onboarding call + custom landing page Growth and Pro include a custom landing page built during onboarding.	15-min call	20-min call	30-min + landing page	30-min + landing page

Simple, Transparent Pricing

Starter

Local Presence

Growth

Pro

Full Feature Comparison

Common Questions

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